Privacy Policy

At Rejuvena Care, your privacy is our priority. We are committed to handling your personal information with care, transparency, and full compliance with Canadian data protection laws (including PIPEDA) and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process only the data necessary to deliver and improve our wellness services. This includes:

Full name, date of birth, address, phone number, and email
Health and mobility information (with explicit consent)
Emergency contact and legal guardian details
Service preferences and lifestyle information
Billing details and transaction history (when applicable)
Technical data such as browser type, IP address, and access logs
Any other data you provide via forms, emails, or conversations

2. How We Use Your Information

We use your personal data for the following legitimate purposes:

To personalize and deliver care, wellness, and support services
To manage accounts, process payments, and handle communication
To comply with healthcare, financial, and legal regulations
To respond to inquiries, support requests, and feedback
To improve our programs, facilities, and digital experience

3. Data Storage and Protection

All personal data is stored on secure servers with encryption, role-based access, and firewall protections. We regularly review data retention periods and delete records that are no longer needed. Health-related data is stored in accordance with provincial healthcare legislation.

In the event of a data breach, we will notify affected users and regulators as required by law.

4. Sharing and Disclosure

We may share your data only with:

Licensed staff or caregivers involved in your care
Accredited partners (e.g., physiotherapists, dietitians)
Payment processors and IT service providers under strict confidentiality agreements
Government or regulatory bodies when legally obligated

We do not sell, rent, or trade your personal data for marketing purposes.

5. Your Rights

Under GDPR and Canadian privacy laws, you have the right to:

Request access to your personal data
Request correction of incorrect or outdated information
Request deletion of your data (“right to be forgotten”), subject to legal limits
Withdraw consent for non-essential processing at any time
Object to processing based on legitimate interest
Request data portability (for applicable services)
File a complaint with the Privacy Commissioner of Canada or your provincial authority

6. Data Retention

We retain your personal data only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Typical retention is 6–24 months post-termination of service unless longer periods are mandated by law.

7. International Transfers

We primarily store and process data within Canada. If data is transferred internationally (e.g., cloud-based providers), we ensure it is protected under adequate safeguards and data processing agreements.